Refund policy

Refund Policy

Once a customer determines that their dress does not fit they may return the dress within 3 business days of delivery with the included shipping label to obtain a refund of half of the cost of the dress rental minus taxes and fees. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

To return dress rentals, customers must package the dress in a box or poly mailer. Attach the included return shipping label onto the package and bring the package to the Delivery Carrier listed on the return label. 

To start a return, you can contact us at willyoubemybridesmaidrentals@gmail.com.

 

Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at willyoubemybridesmaidrentals@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note that as this dress is pre-owned, it may have small imperfections or signs of wear. These details are part of its unique character and do not detract from its overall charm. We appreciate your understanding and encourage you to reach out if you have any questions about the condition.

 

Return Policy

All returns need to be sent and begin tracking no later than the rental return date. 

Please drop off your return package to the Delivery Carrier by 3pm on the last day of your rental. This will ensure that return tracking will begin the same day and avoid late fee(s). The card number on file will be charged the late fee(s) of up to $10 per day past the rental return date. 

Note: If you selected to have the dress dry cleaned yourself please make sure you do so prior to returning the dress.